While WhatsApp chatbots are often described as text-based assistants, they are surprisingly capable of doing much more. The main goal is to provide an engaging experience for your users, and a chatbot that is capable of giving detailed answers can make this happen. You can incorporate emojis to make your bot seem natural. Images, carousels, and videos are also excellent ways to show off products and services. And, of course, you can include a call to action in your conversational interface.
The ability to send instant updates about purchase orders, delivery information, or the GPS location of a product are some of the many advantages of a chatbot. They save time for business owners, because customers can simply respond to a chatbot with ‘A’ or ‘B’. Furthermore, a chatbot can send customers money-related notifications, such as flight information, in a secure manner. The potential is endless.
As a messaging platform, WhatsApp offers many benefits. It eliminates the need to install a separate app for a business, and it is widely used by consumers. WhatsApp chatbots can improve brand loyalty and customer engagement, because customers can use the messaging app in the same way as they would with any other type of contact. A WhatsApp chatbot can even redirect clients to a live human agent, if necessary. But, in order for a chatbot to be useful to your customers, it must have a human personality.
Another advantage of WhatsApp chatbots is their ability to automate various tasks that human customer service representatives cannot. For instance, the chatbot can help your customers with questions that they may have, and it can also handle billing-related documents. AI chatbots can also help customers with confirmations of payments and return status. The possibilities are endless, and the advantages far outweigh any downsides. So, what are you waiting for? Get started with your chatbot and start converting your prospects into customers.
There are many other benefits to using WhatsApp chatbots. The World Health Organization, for example, recently launched a COVID-19 chatbot on WhatsApp to deliver updates and information to users. The bot also fights myths surrounding the virus and offers travel advice. The chatbot is available in seven languages and has the potential to reach up to 2 billion people around the world. If you’ve been unsure about using WhatsApp chatbots in your business or marketing strategy, you can begin by exploring this trend.
Another benefit of using WhatsApp chatbots is that they save your business money. Instead of paying a person to respond to customer queries, the chatbot answers questions instantly and at scale. Not only does a chatbot save money, it provides a personalized contact point for your customers. In addition to saving money, WhatsApp chatbots provide a 24/7 customer service for your business. And they can also be used by customers around the world.
WhatsApp chatbots can also help in the enrollment process. They can direct students to a WhatsApp group to discuss specific events, and provide updates and interactive notifications. Schools and other educational institutions can also use chatbots to book seats and announce events. A student can simply input their information and the chatbot will remind them when the registration deadline has been extended. A chatbot on WhatsApp can also send reminders to students and let them know when to sign up. This way, the student can be reminded that they need to cancel the registration and will not be blocked from a seat.